'Forgiveness ratings' finds credit card issuers unforgivable

“Credit card companies will keep coming in last as long as they use ‘gotcha’ business models designed to hurt consumers — then refuse to help even the small number of consumers who complain,” said Ed Mierzwinski, consumer program director of U.S. PIRG, … When it comes to individual companies, USAA, Hyatt, credit unions (which were grouped together in the survey as a single entity ), and the H-E-B and Hy-Vee grocery chains merited the highest ratings.

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'Forgiveness ratings' finds credit card issuers unforgivable

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